Shipping...
On products that require shipping you will be provided with shipping options to select from in your checkout process. If you desire other shipping you will need to arrange that prior to purchasing. In that case contact us at custsvc@timilen.com and place "shipping request" in the subject line.

Returns...
We warantee that all products are as advertised and in the condition advertised. Please be sure to read and understand all the details concerning our products. We gladly will accept returns for defective products provided the fault is with Timilen Company. Always examine shipping containers when accepting delivery of products because if you don't you won't be able to get the shipper to accept responsibility for damaging goods. We limit liability to defective manufacturing & labor.
Downloadable products are non-returnable because there's no way we can regulate or controll what a customer can do with our product(s) once they've received. Every product we sell has a details page that outlines what it is and how it works and includes screen shots. We go to great lengths to ensure you undertsnad the product being offered! If you're not sure when examining a product drop us an email with your questions. It's free and only takes a moment. Examine our condions and use page for greater detail on this topic.